Carmen LaCassa and his team were absolutely amazing from start to finish. I reached out after a very disappointing experience with a local corporate plumbing company, and the difference in service was night and day. Carmen’s team member, Nick, took the time to understand my situation, thoroughly walked me through my options, and explained what made the most sense for my home without any pressure, upselling, or pushing unnecessary plumbing work. Their honesty, knowledge, professionalism, and customer service immediately stood out. They ultimately handled my water heater replacement and installation, and I couldn’t be happier with the experience. The team was professional, trustworthy, knowledgeable, and clearly takes pride in providing quality plumbing work and taking care of their customers. It’s refreshing to find a local plumbing company that puts honesty, integrity, and the community first. If you’re looking for a reliable local plumber, water heater replacement, water heater installation, or a plumbing company you can actually trust, I highly recommend Carmen LaCassa and his team. After working with a company of this caliber, I wouldn’t consider calling anyone else for my plumbing needs. Five-star service all around.
LaCassa Plumbing
About LaCassa Plumbing
LaCassa Plumbing is a family-owned plumbing company in Naperville, founded in 2018 and owned by Carmen LaCassa. Its website lists water heater and tankless water heater repair and installation, drain cleaning, sewer and water line repair, gas line repair, sump pumps, repiping, garbage disposals and water filtration for homes and businesses. The company lists license number 055-044572, gives the price before any work begins, and puts the warranty terms for each job in writing on the invoice. Its website lists business hours of 8 AM to 5 PM and service areas from Naperville, Wheaton and Woodridge to Downers Grove, Westmont, Hinsdale and Elmhurst. Three of the eight Google reviews shown below mention price, one of them calling the cost on the high end.
Services
Categories
Good to know
- License
- License number 055-044572Source: Official website
- Upfront pricing
- The price is given before any work beginsSource: Official website
- Guarantee
- Workmanship and supplied parts are guaranteed; the coverage period depends on the job and is listed on the invoiceSource: Official website
- Parts
- Parts it supplies carry the full manufacturer warranty and it handles the claim; parts you supply are not coveredSource: Official website
- Discounts
- October 2026: 15% off labor up to $250 for seniors 60+, veterans, military and first responders; 10% up to $200 for othersSource: Official website
- Founded
- 2018; family owned and operatedSource: Official website
- Payment
- Credit cardsSource: Google Business Profile
Reviews
Google reviews rated four stars and above. The 4.8-star rating reflects all 539 Google reviews.
If you have plumbing needs, contact LaCassa Plumbing! Local company that has technicians that are knowledgeable, professional, and honest! Great response time! They are my "go to" plumbing company!
Service was great. Cost was on the high end but no complaints on the service. Quick and well done. Nick did a good job.
Third time I've had to use LaCassa and all situations were handled quickly and professionally. I would highly recommend Mike and all the people at LaCassa for any plumbing/heating problems. Great local company to do business with.
LaCassa Plumbing was a pleasure to work with. Professional, efficient and responsive. I needed my sewer drain power rotted from it backing up and flooding. They exceeded expectations. I would highly recommend them and am more satisfied. Thank you for all your help LaCassa Plumbing.
Carmen and his team are excellent. Have been working with them for many years. Most recently, worked with the Mike to replace a pump and hydra jet our backyard drainage system. Always confident LaCassa will give me an honest assessment and fair price for their services.
I highly recommend LaCassa Plumbing. This is the 2nd time they've been to our home recently. Carmen & Nick came out to replace two toilets and encountered a broken Toilet Flange. They explained my options and upon my request replaced the broken flange which added quite a bit of time onto the job; I think Nick was here until 8pm but they completed the work. These guys are very knowledgeable, polite and have a great attitude.
Carmen came and assessed the plumbing issue at my house. He was able to resolve my problems within a few hours. He was extremely helpful and took the time to explain/show the results of the work. Carmen was very straight forward with pricing and gets you the best price possible. 10/10 would recommend LaCassa Plumbing for any and all your plumbing needs.